Terms of service
Terms of Service: HELLOOO FAMILY STORE
Last updated: 27th November 2025
Welcome to HELLOOO FAMILY.
By accessing or using our website, making a purchase, or interacting with any part of our store, you agree to be bound by the following Terms of Service (“Terms”). Please read them carefully. If you do not agree with any part of these Terms, you may not use this website or purchase our products.
1. Overview
HELLOOO FAMILY (referred to as “we”, “our”, or “us”) operates this online store. We provide the website, products, and services offered here on the condition that you accept all terms, conditions, and policies stated here.
We reserve the right to update or change these Terms at any time by posting updates on this page. It is your responsibility to review this page periodically for changes.
2. Online Store Terms
By using this site, you confirm that:
1. You are at least the age of majority in your country of residence.
2. You will not use our products or website for any illegal or unauthorized purpose.
3. You will not transmit any malware, viruses, or harmful code.
A breach of any of these Terms may result in immediate termination of your access to the site.
3. Products and Orders
All products listed on our website are subject to availability. We reserve the right to:
1. Limit quantities
2. Refuse any order
3. Cancel an order where necessary
4. Discontinue products at any time
We also reserve the right to modify product descriptions, pricing, or availability without prior notice.
4. Pricing and Billing
1. All prices are listed in your store’s default currency unless otherwise stated.
2. Prices may change without notice.
By submitting your payment information, you authorize us and our payment processors to charge the applicable payment method for your order and any associated taxes or fees.
We reserve the right to refuse any order placed with us for reasons including suspicious activity, incorrect billing information, or potential fraud.
5. Accuracy of Information
We attempt to ensure that product descriptions, images, pricing, and availability are accurate. However, occasional errors may occur. We reserve the right to correct inaccuracies and update information at any time without prior notice.
6. Shipping and Delivery
By placing an order, you acknowledge that delivery times are estimates and may vary due to courier delays or external factors. Once an order is handed over to the courier, HELLOOO FAMILY is not responsible for:
1. Shipping delays
2. Transit damage
3. Lost packages
We will, however, assist you with courier claims where necessary.
7. Returns and Refunds
Our Refund Policy applies to all purchases. Please review it carefully before placing an order. All sales are final and non-refundable, except in cases where an item arrives damaged or incorrect, as detailed in our Refund Policy.
8. Third-Party Tools and Services
We may provide access to third-party tools, apps, or services. We are not responsible for examining or evaluating their content or accuracy. Using third-party services is at your own risk and governed by their respective terms and policies.
9. Intellectual Property
All content on this websit including logos, graphics, product images, text, branding, and design elements is the property of HELLOOO FAMILY or its licensors and is protected by copyright and trademark laws. You may not reproduce, duplicate, copy, sell, or exploit any portion of the site or products without our express written consent.
10. Prohibited Actions
You may not use the site to:
1. Commit fraud
2. Collect personal data without permission
3. Interfere with security features
4. Upload viruses or malicious code
5. Engage in any activity that disrupts site performance
We reserve the right to terminate your access to the site for violating these conditions.
11. Limitation of Liability
HELLOOO FAMILY shall not be liable for:
1. Any indirect, incidental, or consequential damages
2. Losses arising from use of the site or products
3. Delays, errors, or interruptions outside our control
4. Your use of all products and services is at your own risk.
12. Indemnification
You agree to indemnify and hold HELLOOO FAMILY harmless from any claims, damages, or expenses arising from your breach of these Terms or misuse of our site.
13. Governing Law
These Terms are governed by the laws of South Africa, without regard to conflict-of-law principles, as the brand operates under Thembekwayo Legacy Group.
14. Contact Information
For questions about these Terms or any other policy, please contact us at
: info@vusithembekwayo.com